Përshkrimi

At Prime Partners , we specialize in compliance consulting for the FinTech sector's online payments market. We deliver tailored solutions by understanding your business goals and ambitions. 

With a focus on People and Strategy, we use our international experience to help businesses grow. As a one-stop partner for payment/financial services and eCommerce organizations, we offer expertise in payments & fintech recruitment and payment solutions.Serving a diverse range of clients, including FinTech companies, eCommerce platforms, marketplaces, Big Tech, and traditional industry players like Payment Service Providers (PSP), Alternative Payment Methods (APM), Acquirers, Schemes, and Issuers, we are committed to supporting businesses in Europe, North America, and Asia. 

Our success is built on lasting client relationships, technical know-how, and personalized service.

Role overview:

• As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Detyrat

• Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
• Handle customer complaints and concerns promptly and fairly.
• Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
• Identify patterns in customer feedback to improve processes, tools, or products.
• Identify and support vulnerable customers when necessary.
• Collaborate with the financial team to identify and investigate trends.
• Prioritize and escalate customer feedback and feature requests to the product team.
• Support other members of the operations team and assist new joiners as needed.

Kualifikimet

• Previous experience in customer service is required.
• Experience in banking, financial, or online financial industries is advantageous.
• Strong knowledge of payment service providers and payment solutions.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Ability to build strong client relationships.
• Excellent persuasion skills.
• Strong teamwork and collaboration abilities.
• Outstanding problem-solving skills.
• Flexibility to work shifts, including weekends.
• Fluent English proficiency is essential.

Shënime

Technical Information:

• Night shifts from Monday to Friday, with additional shifts on weekends.
• No phonecalls
• Office in the center of Tirana
• Shift timings: Night 22:30 - 7:30

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent - Night Shift.