Përshkrimi

Role overview:
As a Customer Support Specialist for the day shifts, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Detyrat

Responsibilities:

• Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
• Handle customer complaints and concerns promptly and fairly.
• Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
• Identify patterns in customer feedback to improve processes, tools, or products.
• Identify and support vulnerable customers when necessary.
• Collaborate with the financial team to identify and investigate trends.
• Prioritize and escalate customer feedback and feature requests to the product team.
• Support other members of the operations team and assist new joiners as needed.

Kualifikimet

Qualification Requirements:

• Previous experience in customer service is required.
• Experience in banking, financial, or online financial industries is advantageous.
• Strong knowledge of payment service providers and payment solutions.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Ability to build strong client relationships.
• Excellent persuasion skills.
• Strong teamwork and collaboration abilities.
• Outstanding problem-solving skills.
• Flexibility to work shifts, including weekends.
• Fluent English proficiency is essential.

Shënime

Technical Information:

• Shift timings: Monday to Friday
•  07:30-16:30 / 13:30-22:30
• Office in the center of Tirana
  
  

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent.