Përshkrimi

At Prime Partners , we specialize in compliance consulting for the FinTech sector's online payments market. We deliver tailored solutions by understanding your business goals and ambitions.

With a focus on People and Strategy, we use our international experience to help businesses grow. As a one-stop partner for payment/financial services and eCommerce organizations, we offer expertise in payments & fintech recruitment and payment solutions.

Serving a diverse range of clients, including FinTech companies, eCommerce platforms, marketplaces, Big Tech, and traditional industry players like Payment Service Providers (PSP), Alternative Payment Methods (APM), Acquirers, Schemes, and Issuers, we are committed to supporting businesses in Europe, North America, and Asia.

Our success is built on lasting client relationships, technical know-how, and personalized service.

Detyrat

• Review incoming credit/debit card chargebacks and provide timely responses to the payment providers to ensure the highest possible win rate.
• Work across multiple platforms and back office to build strong risk resentments.
• Build the case documentation for the represented chargebacks.
• Maintain communication with our partners and clients regarding the dispute process
• Ensure compliance with federal and state regulations concerning reporting payment fraud
• Assist with customer complaints or inquiries regarding dispute claims.
• Analyze the vendors alert systems daily for debit cards potentially used in fraudulent transactions activity.
• Understand and comply with bank policies and procedures, laws, regulations and the bank’s AML/BSA program, as applicable to your job duties.
• This includes but is not limited to; completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws or regulations and reporting any suspicious customer and/or account activity.

Kualifikimet

Qualification Requirements:

• Proven experience in fraud prevention, transaction monitoring and chargeback handling.
• Knowledge of payment and card networks.
• Ability to work well under pressure and with tight deadlines.
• Self-motivated.
• Good problem solving and analytical skills.
• Intermediate to advanced Microsoft excel skills.
• Effective communicator with the ability to explain complex information in a clear and concise manner.
• Be open to working on various tasks and projects as assigned to you by your line manager.
• Advanced English.

Shënime

Technical Information:

• Day shifts from Monday to Friday 10:00-19:00
• Office in the center of Tirana
• Excellent verbal and written communication skills in English are MUST!

If you believe you are the right fit for Prime Partners, and have the right skills to be the best in your field of profession – send us your CV and salary expectation at [email protected] please insert as the mail subject: "Chargeback and risk analyst" and we will get back to you.